Privacy policy

Minimally Invasive Brain and Spine Institute (“MIBSI,” “we,” “us”) respects your privacy. This policy describes how we handle information when you visit our website, submit forms, call our offices, or otherwise engage with us online. It is designed to support common compliance expectations for U.S. healthcare providers; it is not a substitute for a HIPAA Notice of Privacy Practices (NPP), which governs protected health information (PHI) in covered transactions and must be provided separately where applicable.

1. Scope

This policy applies to information collected through this website and related digital channels we operate. Clinical information you provide through a patient portal, EHR, or during a visit may be subject to additional laws and our NPP.

2. Information we collect

• Contact & scheduling: name, phone number, email, preferred location, and message content you voluntarily submit.
• Technical data: IP address, device/browser type, approximate location derived from IP, pages viewed, and timestamps (often via cookies or similar technologies—see our Cookie Policy).
• Communications: records of calls or emails to the extent needed to coordinate care or respond to requests.

3. How we use information

• Respond to inquiries and schedule appointments
• Operate, secure, and improve our website
• Comply with law, regulation, or court process
• Analyze aggregate usage when you consent to analytics cookies

4. SMS / text messaging (if offered)

If you opt in to appointment reminders or other text messages, we will use your mobile number only for the purposes disclosed at opt-in. Message and data rates may apply. You can opt out using instructions provided in messages or by contacting the office. We do not sell your phone number.

5. Sharing

We may share information with service providers who assist with hosting, analytics (when permitted), scheduling, or communications—under contracts that require appropriate safeguards. We may disclose information if required by law or to protect rights, safety, or security. We do not sell personal information for monetary consideration as commonly defined in U.S. state privacy laws.

6. Security

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information processed. No online transmission is completely secure; please avoid sending detailed PHI through unsecured web forms.

7. Retention

We retain information as long as needed for the purposes above, to meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by record type.

8. Your choices & rights

Depending on your state of residence, you may have rights to access, correct, delete, or restrict certain personal information, or to opt out of targeted advertising or “sale/sharing” as defined by applicable law. To exercise rights, contact us using the information on the Contact page. We may verify requests and respond within legally required timelines.

9. Children’s privacy

This website is not directed to children under 13, and we do not knowingly collect their personal information online without appropriate consent.

10. International visitors

Our practice is based in the United States. If you access the site from other regions, your information may be processed in the U.S. where laws may differ.

11. Changes

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date.

12. Contact

Questions about this policy may be directed to Minimally Invasive Brain and Spine Institute using the phone number and addresses listed on our Contact page. For HIPAA-related requests concerning PHI, follow the process described in your NPP.